Asked Questions

How can we help?
Feel free to call us at 800-290-8775

Getting Started

Do you service my area?

We perform home cleaning services in Seattle, WA and surrounding areas, Phoenix, AZ and surrounding area and Austin, TX and surrounding areas.

What is included in a standard cleaning versus a deep cleaning?

Please Click Here to see our checklist and everything that is included in our cleanings.

How much will it cost?
All of our costs are visible on the booking form unless you have any extras/add-ons that require cleaning. We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.
Do you bring your own cleaning supplies, products and equipment?

Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality natural green cleaning products and the best equipment possible to ensure everything is done properly.

The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide.

Can I request special tasks or extras?

Absolutely! We love going above and beyond, and therefore we included a “special comments section” within our booking form so that you can request any additional services necessary.

This may be subject to extra costs if it includes carpet cleaning, or any of the extras listed on the booking form.

How can I apply my coupon code?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to a past appointment that has already been completed.

Trust and Safety

Can I trust my cleaning professional?

Each and every cleaning professional that we work with is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated/reviewed by other customers. We believe that your trust and security come first and therefore we only work with cleaning professionals that hold themselves to the highest standards.

What happens if something goes wrong during my appointment?

All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that if anything were to happen, we would immediately see to it that any issues are dealt with.

At InsideOut, we acknowledge that unforeseen circumstances occur and we proactively plan for anything that may potentially go wrong.

Is my billing information kept safe and secure?

Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.

Do the cleaning professionals go through a background check?

Absolutely. At InsideOut, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.

What is your 100% satisfaction guarantee policy?

Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – let us know within 24 hours and we’ll come back and clean it for free.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.