Question 1

Do you service my area?

Accepted Answer

We perform home cleaning services in Seattle, WA and surrounding areas, Phoenix, AZ and surrounding area, Austin, TX and surrounding areas, Tampa, FL and surrounding areas.

Question 2

What is included in a standard cleaning versus a deep cleaning?

Accepted Answer

Please Click Here to see our checklist and everything that is included in our cleanings.

Question 3

How much will it cost?

Accepted Answer

All of our costs are visible on the booking form unless you have any extras/add-ons that require cleaning. We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.

Question 4

Can I trust my cleaning professional?

Accepted Answer

Each and every cleaning professional that we work with is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated/reviewed by other customers. We believe that your trust and security come first and therefore we only work with cleaning professionals that hold themselves to the highest standards.

Question 5

What happens if something goes wrong during my appointment?

Accepted Answer

All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that if anything were to happen, we would immediately see to it that any issues are dealt with. At InsideOut, we acknowledge that unforeseen circumstances occur and we proactively plan for anything that may potentially go wrong.

Question 6

Is my billing information kept safe and secure?

Accepted Answer

Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.

Question 7

Do the cleaning professionals go through a background check?

Accepted Answer

Absolutely. At InsideOut, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.

Question 8

What is your 100% satisfaction guarantee policy?

Accepted Answer

Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – let us know within 24 hours and we’ll come back and clean it for free.

Question 9

What is your refund policy?

Accepted Answer

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.

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